Privacy Policy — DEFENT x City of West Hollywood (Operated by Defense Diagnostics Inc.)
Effective Date: October 24, 2025
This Privacy Policy explains how Defense Diagnostics Inc. (“DEFENT,” “we,” “our,” or “us”) collects, uses, and protects information submitted by residents of the City of West Hollywood participating in the DEFENT distribution program.
1. Program Overview
Through our partnership with the City of West Hollywood, eligible resident households may request up to five (5) free DEFENT devices per month. This program is designed to support harm-reduction and community safety initiatives within the city.
2. Information We Collect
To process your order, we may collect the following information:
- Full name
- Residential address (for eligibility verification and shipping)
- Email address and/or phone number (for communication regarding your order)
- Optional demographic information
The City of West Hollywood may collect certain demographic data through this program to help improve its census records and better understand community participation in local harm-reduction initiatives. Any demographic data provided is used only for statistical and program evaluation purposes and is not linked to your personal order information.
3. How We Use Your Information
Your information is used solely for the purpose of processing and fulfilling your order. Specifically, we may use your data to:
- Verify eligibility as a West Hollywood resident
- Ship your DEFENT devices
- Communicate with you regarding your current or future orders
- Provide important program updates or safety information
4. Information Sharing
Your data will not be sold, shared, or disclosed to any third party, except in the following limited circumstances:
- With Defense Diagnostics Inc. personnel or authorized program partners strictly for order processing and customer support
- If legally required to comply with applicable laws or municipal reporting obligations (in anonymized form when possible)
5. Communications
By participating in this program, you consent to receive communications from Defense Diagnostics Inc. regarding:
- Order confirmations and shipping updates
- Notifications about future DEFENT orders or eligibility periods
- Occasional updates related to the DEFENT program or harm-reduction initiatives
You may opt out of non-essential communications at any time by following the unsubscribe link in our emails.
6. Data Protection
We implement administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, or misuse. All data is stored securely and retained only as long as necessary to support program operations.
7. Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us at support@defent.com.
8. California Privacy Rights (CCPA Notice)
Under the California Consumer Privacy Act (CCPA), California residents have the right to:
- Know what personal information we collect, use, or disclose
- Request deletion of personal information (subject to program requirements)
- Opt out of the sale or sharing of personal data (we do not sell data)
- Receive equal service and pricing even if you exercise your privacy rights
To exercise these rights, please contact support@defent.com with the subject line “CCPA Request.” We will respond to verified requests within the timelines required by California law.
9. Contact
For questions or privacy-related concerns, please contact:
Defense Diagnostics Inc.
Attn: Privacy Officer
Email: support@defent.com
Website: www.defent.com
